Listed below are our most frequently asked questions. Of course, if your question is not answered here, please do not hesitate to contact us, as we are more than happy to answer any questions you may have.
» What is your minimum rental term available?
» What are the benefits of renting?
» How do I find out prices?
» Can I choose a particular brand?
» Can I rent more than one item at a time?
» What payment methods do you accept?
» What areas do you service?
» How do I apply?
» How long has your business been operating?
» Can I end my contract early?
» What happens if I am moving?
» What if my rental item needs a service or repair?
» Do I need to pay a bond or deposit?
» Once my application is approved, what do I need to provide?
» What is your nominated brand?
What is you minimum rental term
You can rent our whole range of items from one day to as long as you require them. This of course is subject to our stock availability. [ Back to top of page ]
What are the benefits of renting?
Our customers have access to the latest models without a large upfront cost. Renting is a great alternative for students or people who need extra goods for a short period, free service and repair during your rental term and low repayments. [ Back to top of page ]
How do I find out prices?
As prices are changing from day to day it is hard to keep the website up to date with accurate prices. We constantly offer you the best prices we can which means that the less it costs us to buy the less you have to pay. Some companies have set prices all the time so you could end up paying more. To enable us to give you an accurate price on the items you want to rent please complete our online application form. Please detail the rental term and items you require, or contact one of our friendly staff who are more than happy to take your calls. [ Back to top of page ]
Can I choose a particular brand?
With all appliance agreements you have the choice of which brand or model you prefer however, we suggest you agree to our nominated brand as they offer a more reliable and efficient service and repair turn around. With all furniture agreements, we understand you want your home to be your home! So to help make you home comfortable you get to choose exactly the furniture you would like to suit your home by attending our nominated supplier's store or website. Contact our friendly staff for details. [ Back to top of page ]
Can I rent more than one item at a time?
By all means however we do have limits. You may need a second signature if you do exceed your limit.
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If you are not working and are currently receiving a Centrelink benefit we can arrange for your payments to be made through Centre Pay. Or alternatively, you may choose to use our Direct Debit company Ezi Debit. With Ezi Debit you can have weekly, fortnightly or monthly payments debited from a nominated bank or credit card account. [ Back to top of page ]
What areas do you service?
We have free local delivery for the Newcastle area and we also service Lake Macquarie, Port Stephens and the Hunter Valley regions. [ Back to top of page ]
How do I apply?
You can either contact our office and we will complete your application over the phone, or you can use our online application form. Once your completed application has been submitted, one of our friendly staff will call you to finalise your application and arrange for delivery or pick up of your chosen goods.
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How long has your company been operating?
Rent & Own was founded in 1994 and is still operated by its founder and we are pleased to say that we still have many happy customers since that time. [ Back to top of page ]
What happens if I am moving?
Please note that there may be restrictions on where you can move our items to. This is due to servicing and warranty issues. Please contact us prior to your moving date so we can update your details and we will advise you at that time if there are any limitations on moving our rental products to your new address. [ Back to top of page ]
Do I need to pay a bond or deposit?
You do not pay a deposit, however you do need to pay your first month's rental payment upon delivery as your contract needs to be in credit at all times. [ Back to top of page ]
Once my application is approved, what do I need to provide?
1. Photo identification showing current address
2. Current lease or Rates with your name and current address documented
3. Pension card / Banking Details
4. Name, address and telephone number of 4 referees (2 of which must be family members not residing with you)
5. Your first months payment & delivery charges (if required)
6. A photocopy of you current household contents insurance, if you do not have current contents insurance you will need to take our DLR (Damage Liability Reduction provision) which our staff will discuss with you before delivery. [ Back to top of page ]
What are your nominated brands?
Our nominated brands are LG, Samsung, Fisher & Paykel, Hisense, Sony, Westinghouse, Sharp, Dishlex and more. [ Back to top of page ]